Change of Mind

When should I report an issue?

Issues must be reported within 48hrs of package receival.

Incorrect or faulty item

The replacement print will be delivered for free!

If your print is damaged during removal from the packaging or due to your own negligent handling, this is not considered a faulty item. Please remove and handle with care.

Will I need to post the print back?

We may ask you to return the print, though this is not always necessary. If deemed necessary, you will receive a refund for the delivery cost of returning the print.

How to report an issue

Head to the Contact page on this website to report an issue. Alternatively, you can email: byjacquelinelaw@gmail.com

Please include the following details:

• Order number
• Full name
• Delivery address for the replacement print
• Issue with the print
• Attach any images of the issue (Required)

Once you've received a reply, please follow the instructions below.

Return process

Jacqueline takes great care and pride her work. To date, this policy hasn't been necessary.

Please read all instructions carefully.

Return delivery must be initiated with a courier company within 5 working days of receiving a confirmation reply email.

All prints remain the property of the buyer until they've arrived safely at the studio. If the print arrives damaged as a direct result of poor re-packing or negligent handling conducted by the customer, unfortunately, you won't receive a replacement print or refund for the original print and delivery costs. 

Please follow all steps with care to ensure the most pleasant return experience.

1. Follow the instructions above labelled 'How to report an issue'
2. Place all original protective materials over the print. If you've torn them or thrown them away, please use equivalent and sufficient protective materials.
3. Carefully repackage the print inside its original packaging and securely seal with tape.
4. Hide or destroy all visible delivery labels and stickers to prevent the print becoming lost in transit.
5. Head to your courier.

6. Ask for delivery with a tracking number and keep your receipt.

7. You may be asked to purchase delivery insurance. Costs associated with return delivery will be refunded to you. You must have a receipt to receive a refund for the return delivery costs.
8. Open our email thread and attach an image of the postage receipt, and a copy of the insurance receipt, if purchased. Please include the tracking number and name of the courier company in the email.

Once all steps are followed correctly and the print arrives safely at the studio, you'll receive a full refund for the delivery and insurance cost. Your replacement print can now be sent to you.

Due to variances in currency exchange the refund dollar value may differ slightly. Please contact me via our email thread if you have any concerns.

Please follow all steps with care to ensure the most pleasant return experience.

By purchasing from https://byjacquelinelaw.com, you are agreeing to the Policies on this page.