Delivery Information

Delivery Cost

Please Keep In Mind

Prints are Made-to-Order 
All prints are made-to-order then delivered; you’ll receive a tracking number when your print is in transit.

Your order may arrive in Separate Parcels
This is due to the size and shape of some prints; be on the lookout for multiple tracking numbers. Your Certificate of Authenticity will arrive separately if you order an Acrylic print.

Delivery Times

Delivery times are difficult to predict, the following are estimates.

Archival Paper

• Australian Delivery
  15-18 business days | Inclusive of printing, handling and delivery times
• International Delivery
  18-38 business days | Inclusive of printing, handling and delivery times

Museum Acrylic

• Australian Delivery
  15-18 business days | Inclusive of printing, handling and delivery times
• International Delivery
  Not available for international delivery at this time.
  International delivery will become available in the future.

Will I receive a tracking number? 

Every order is tracked, you’ll receive a tracking number for each parcel via email when your purchase is in transit. 

Can I deliver to a PO Box?

No, PO Boxes aren't accepted as delivery addresses.

I won't be home to accept delivery

Your parcel will be sent to your nearest collection point. A current Drivers License or valid ID is required for collection.

Failure to collect a parcel within the collection time frame

Will result in the parcel being returned to my studio. In which case, it’s the customers responsibility to arrange and finance the return shipment.

Jacqueline Law will not be held liable for any costs involved in the reshipment of any parcel. Refunds are not available if you fail to collect or reship your item.

International Customs and Duty Taxes

For advice please contact your local customs office.

I cannot provide information regarding your countries border security laws, custom or duty taxes. I’m required by law to disclose the full AUD Dollar value. The value cannot be altered. 

Jacqueline Law will not be held financially responsible for any custom or duty taxes on your order. If an order is refused entry, by no fault of the store, Jacqueline Law is not financially responsibility for additional delivery costs.

 

By purchasing from the Jacqueline Law website you are agreeing to the Delivery Policies on this page

Where you buy makes a difference